Privacy Policy

Last updated: November 2026

ConfiDental Costa Rica respects the privacy of its patients, prospective patients, website visitors, and users. This Privacy Policy explains how we may collect, use, store, and protect personal information provided through confidentalcr.com, our online forms, and other digital communication channels.

Personal data is primarily processed in accordance with the applicable data protection laws of Costa Rica, including Law No. 8968, Protection of the Person Regarding the Processing of Personal Data, and other applicable regulations.

Depending on where you reside and how you interact with our services, additional privacy rights may also apply.

1. Who We Are

The data controller responsible for personal information collected through this website is:

ConfiDental Costa Rica
San José, Costa Rica
Phone: +506 2231 4014 / +506 2231 0976
Email: info@confidentalcr.com

For privacy-related questions or requests concerning your personal information, you may contact us using the information above.

2. Information We May Collect

Depending on how you interact with ConfiDental, we may collect information such as:

• first and last name;

• email address;

• telephone or WhatsApp number;

• country or place of residence;

• appointment or consultation requests;

• dental treatment or service of interest;

• travel or scheduling information voluntarily provided by international patients;

• information contained in messages or inquiries you submit;

• information related to your dental or health needs when voluntarily provided;

• IP address, browser type, device information, and other technical website data;

• cookie, analytics, and advertising information, subject to your consent preferences where required.

Please avoid providing medical information that is not necessary for your initial inquiry.

3. Health Information

Because ConfiDental provides dental healthcare services, users may voluntarily submit information concerning their dental condition, medical history, symptoms, treatment needs, or other health-related matters.

Health information may be considered sensitive personal data and will be handled only for purposes reasonably related to:

• responding to your inquiry;

• evaluating your treatment request;

• coordinating appointments;

• planning or providing dental care;

• communicating with the clinical team;

• complying with applicable healthcare or legal obligations.

Information that becomes part of a formal patient record may also be subject to additional professional, clinical, and legal confidentiality requirements.

4. How We Use Personal Information

We may use personal information to:

• respond to questions and treatment inquiries;

• schedule consultations and appointments;

• provide information about dental procedures and services;

• communicate treatment-related information;

• coordinate patient travel and logistics when requested;

• communicate with national and international patients;

• provide estimates or preliminary information requested by prospective patients;

• manage administrative and patient-service activities;

• maintain and improve our website and digital services;

• protect our website, systems, and users from fraud or misuse;

• analyze website traffic and performance;

• measure marketing or advertising performance when consent has been provided where required.

We do not intend to use personal information for purposes materially incompatible with those for which it was collected.

5. Legal Basis and Consent

Where consent is required, ConfiDental may request it through a checkbox, cookie banner, form, or other affirmative electronic action.

Depending on the circumstances, personal information may also be processed because it is necessary to:

• respond to a request you have made;

• provide or prepare healthcare services;

• fulfill contractual or legal obligations;

• protect legitimate business or security interests;

• establish, exercise, or defend legal claims.

Where consent is the applicable basis for processing, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

6. Online Forms and Communications

When you contact ConfiDental through our website, email, telephone, WhatsApp, or other communication channels, we may use the information you provide to respond to your request and coordinate further communication.

Submitting an inquiry through the website does not by itself establish a dentist-patient relationship.

For medical emergencies or urgent healthcare matters, please use an appropriate emergency or healthcare service rather than relying on a website contact form.

7. Cookies and Similar Technologies

This website may use cookies and similar technologies for purposes including:

• essential website functionality;

• remembering preferences;

• security;

• analytics;

• website performance;

• advertising and campaign measurement.

Where required, non-essential cookies will be activated according to the choices made through our cookie consent system.

You may accept, reject, or modify your cookie preferences through the cookie management tools available on the website.

Additional details may be provided in our Cookie Policy.

8. Analytics and Advertising

ConfiDental may use third-party services such as Google Analytics, Google Ads, or similar technologies to understand website performance and measure digital campaigns.

These providers may receive technical information such as:

• IP address;

• browser and device data;

• pages viewed;

• interactions with the website;

• referral or campaign information.

Where applicable, analytics and advertising technologies are subject to consent choices made through the website’s cookie management system.

9. Service Providers and Third Parties

ConfiDental may use third-party service providers to support its operations, including providers of:

• website hosting;

• email and communications;

• CRM or patient inquiry management;

• analytics;

• advertising;

• security;

• website maintenance;

• appointment coordination;

• cloud or technology services.

These providers may process personal information only to the extent necessary to provide their services and subject to applicable contractual, technical, and legal safeguards.

We may also disclose information when required by law, regulation, court order, or a competent authority.

10. International Data Transfers

Some technology providers used by ConfiDental may operate servers or process information outside Costa Rica.

As a result, personal information may be transferred to or processed in other countries where data protection standards may differ from those in your jurisdiction.

Where applicable, ConfiDental and its service providers will rely on appropriate safeguards or lawful mechanisms for international data processing and transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• responding to inquiries;

• maintaining patient communications;

• providing services;

• maintaining appropriate clinical or administrative records;

• complying with legal and regulatory obligations;

• resolving disputes;

• protecting legitimate business interests.

Retention periods may vary depending on the type of information and the relationship with the patient or user.

12. Data Security

ConfiDental uses reasonable administrative, technical, and organizational measures intended to protect personal information from:

• unauthorized access;

• accidental loss;

• misuse;

• alteration;

• disclosure;

• destruction.

However, no Internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on applicable law and your place of residence, you may have the right to request:

• access to personal information we hold about you;

• correction of inaccurate or outdated information;

• deletion or erasure of information, subject to applicable exceptions;

• withdrawal of consent;

• restriction of certain processing;

• information regarding how your personal data is used;

• objection to certain processing activities.

Requests may be submitted to:

info@confidentalcr.com

We may request reasonable information to verify your identity before fulfilling a privacy request.

14. European Economic Area and Other International Visitors

If applicable law such as the European Union General Data Protection Regulation applies to your interaction with ConfiDental, you may have additional rights concerning access, correction, erasure, restriction, objection, portability, and withdrawal of consent.

Health information receives additional protection under European data protection law.

The applicability of any particular privacy law depends on the circumstances of the interaction, including the user’s location and the services being offered.

15. California Residents

Where the California Consumer Privacy Act or related California privacy laws apply, eligible California residents may have additional rights regarding:

• disclosure of categories of personal information collected;

• access to personal information;

• correction;

• deletion;

• information regarding use and disclosure;

• opting out of certain sales or sharing of personal information;

• limiting certain uses of sensitive personal information;

• non-discrimination for exercising privacy rights.

ConfiDental does not intend to sell personal information in the ordinary meaning of the term.

Requests concerning applicable California privacy rights may be submitted to info@confidentalcr.com.

16. Children and Minors

This website is not intended to collect personal information directly from minors without the involvement of a parent, guardian, or legally authorized representative.

When dental treatment or inquiries concern a minor, the appropriate parent or responsible adult should participate in the communication and consent process.

17. Third-Party Links and Services

Our website may contain links to external services, including:

• WhatsApp;

• Google Maps;

• Waze;

• social media platforms;

• financing providers;

• hotels;

• travel-related services;

• other third-party websites.

ConfiDental does not control the privacy practices of these third parties. Their own privacy policies and terms apply when you use their services.

18. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

• changes in our services;

• changes in technology providers;

• new website functionality;

• changes in our data practices;

• legal or regulatory developments.

The current version will be published on this website with its most recent update date.

19. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the processing of personal information, please contact:

ConfiDental Costa Rica
San José, Costa Rica
Phone: +506 2231 4014 / +506 2231 0976
Email: info@confidentalcr.com